Refund & Return Policy

30-Day Return Window

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Return Eligibility

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• It must be in its original packaging.

Non-Returnable Items

Several types of goods are exempt from returns, including:

• Perishable goods (e.g., food, flowers)
• Newspapers or magazines
• Intimate or sanitary products
• Hazardous materials
• Flammable liquids or gases

Additional non-returnable items:

• Gift cards
• Certain health and personal care items

A receipt or proof of purchase is required to complete your return. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, you will receive an email notification confirming receipt of your item and stating whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a set number of days.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again.
• Contact your credit card company, as processing times may vary.
• Contact your bank for potential delays.

If you still have not received your refund, please contact us at info@queenzy-looks.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, email us at info@queenzy-looks.com and send your item to:

10 London Street, Larkhall, ML9 1AG

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once your return is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, or the order was sent to the gift giver, the refund will be issued to the gift giver.

Shipping Returns

To return your product, send it to:

10 London Street, Larkhall, ML9 1AG

You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery times for exchanged items may vary depending on your location.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe arrival of returned items.

Need Help?

For questions related to refunds and returns, please contact us at: info@queenzystores.com